1). Produce a 500 - 600 word account of an incident from your Essay

1). Produce a 500 - 600 word account of an incident from your experience that provides an example, or examples of communication processes. 2). Then write an ess - Essay Example This made Chen a sort of pariah at school, often subjected to ridicule as he did such things as taking off his shoes when entering a room or squatting on the floor even when there are chairs around. No one has exactly told Chen to his face that he was odd, but the snickering behind his back did not escape unnoticed and this made him very insecure and hostile of his surroundings. Chen and I are classmates at one of the courses he is taking and my heart goes out to him every time I see him between classes, alone and looking miserable in a corner but showing no inclination to give himself a social life on campus. Eventually, I decided to talk some sense into him, intending to persuade him that his education in globalization will not be complete if he continued keeping his distance from other people. In the process, I expected a gain a new friend. I saw the opportunity to open the conversation with Chen when I caught his eye one day as he looked up from the book he was reading on a bench at the school playground. This is more or less how I started the conversation: â€Å"All of the school notice that you keep to yourself all the time. We wish to make friends with you to make your stay in this school worthwhile; don’t you want us to be your friends, too? From the school records, I understand that you’re studying here because of a long-term goal to make good in international business. That kind of business pursuit requires that you be good at dealing with all kinds of people, you know.† After some hesitation, Chen bowed and responded: â€Å"All of you seem to be nice people, but I didn’t come here to socialize, sorry. And we Chinese deal with people our own way.† He ended the conversation then and there, indicating that I failed to communicate my intended message to him. The way the conversation turned out, I made a new enemy instead of gaining a friend. In retrospect, I realize that my choice of language and approach was at fault since I sounded

The Criminal Justice Policy the Last 20 Years Essay

The Criminal Justice Policy the Last 20 Years - Essay Example In many circumstances, this system has failed to hold offenders accountable, reduce crime, help the victims or even operate with efficiency (Ismaill, 2011, 152-9). The system has many ‘black box’ dealings which contribute too little evidence on the procedures of implementing the policies. Moreover, it has led to problems associated with risks, for instance, increase in crime rates, the victimization on community policing, continuing injustices and the inefficiencies in regards to its operation with information or evidence with less credibility. The criminal justice system has many failure points due to limited training provided for criminal justice officials, practitioners, the various agencies in which it operates and to the researchers (Mears, 2010, 61-9). Evaluation research would help the policymakers in making decisions on whether to design, adopt, reject or improve a given criminal justice policy. Â  The criminal justice system policies are costly. The politicians are lacking appropriate research evaluation strategies and thus could spend billions of dollars in policies that may not be needed by the people or just policies which may not operate as expected (Ismaill, 2011, 152-9). A policy based on research evaluation is a solid start for accountability of the system and reliance on strategies based on evidence (Mears, 2010, 61-9). This also forms a firm foundation for cost-effectiveness in the administration of justice, enables the offenders to be helpful members in the society, enhances the prevalence of justice, and helps in assisting the victims of injustice and the communities impacted on by criminal acts. The public and the policymakers always demand a criminal justice system which is credible, accountable and cost-effective. Â  The number of offenders has significantly risen over the last twenty years (Mears, 2010, 61-9).

The Strengths And Weaknesses Of Delta Airlines Tourism Essay

The Strengths And Weaknesses Of Delta Airlines Tourism Essay Since the establishment of Delta Airlines in 1928, it has played a pivotal role in what the aviation industry is today. Delta airlines can be considered without a doubt one airline that has stayed in business through ups and downs throughout its near 90 years and continues to thrive in the commercial airline industry. Even though Delta Airlines has faced many obstacles throughout its history, Delta Airlines has had many success and triumphs. It is one of the major airlines that have accomplished many things that other airlines has not. One of the major points to Delta Airlines success is its ability to serve more than 170 million passengers a year as stated on Delta Airlines website. Strengths Of Delta Airlines Delta Airlines is constructed around many of its strengths such as currently being the largest airline in the world today as stated on the index of Delta airlines Website, but many of its strengths revolve around it being able to fly to 567 worldwide destinations in over 100 different countries. One of the strong points of Delta Airlines being the worlds largest carrier today is having 10 major hubs in all the major cities in the United States. Some cities include New York, Cincinnati, Salt Lake City, Minneapolis, Detroit, as well as major cities in different countries such as Amsterdam, and Tokyo. This is one of the major stepping stones for a U.S. based airline company as it is able to expand to different continents around the globe. Another strength of Delta Airlines lies in its current fleet of aircrafts that currently consist of 449 airplanes majority of which are Boeing 757-200 series. Other aircrafts at Delta Airlines consist of Boeing 737, 767, 777, MD88 and MD90. Another advantage of using Delta Airlines is that throughout the companys history, to date there has only been one fatal accident back in 1996 as statistics show on the planecrashinfo.com website. Compared to other airlines history of fatal accidents Delta Airlines rates number 1 due to the fact there has been only one fatal accident and it has over 16 million flights a year. Being number 1 in passenger customer service alone is just another part that helps to make Delta Airlines what it is today. Passenger service, a clean history of flying, and flying to over 6 different continents around the globe leads to Delta Airlines having one of the highest gross revenue in the airline industry. The company recorded revenues of $19,154 million during the financial year ended December 2007, an increase of 9.3% over 2006 as stated on the companies and markets / delta airlines website. Delta Airlines is one of the only main carriers that expected a drop in profits for the year 2008 yet it was able to still have a higher revenue than other carriers in 2008. Delta Airlines has also come up with many innovative business moves that has helped it to become one of the most dominating in the airline industry today. Delta Airlines came up with their own private airline within the company on April 15th 2003. Song Airlines was a low cost airline for the lower and middle class people and its main creation was to compete directly with Jetblue Airways. Not only has Song Airlines been a smart move for Delta Airlines but one of the most historic move in the airline industry has been the merger of Delta Airlines and Northwest Airlines. The merger came about as a way to prevent the growth of airline competition in the industry and also to battle cost of fuel prices. In 2008 after both airlines merged together, Delta Airlines would have an increased fleet of 800 aircrafts, and 75,000 more employees as stated by the LATIMES.Com website. Last but not least is Delta Airlines being a part of the Skyteam Alliance. Delta Airlines has an anti-trust immunity an d what that mean is it can sharing marketing, pricing and its network with other airline companies within the Skyteam Alliance. Delta Airlines has a variety of competitive advantages at its arsenal compared to its competitors. Another distinct advantage for Delta Airlines is the scheduling, pricing, and departure as well as arrival times. For example on CheapoAir.com website, a round trip to Toronto, Canada would cost $331.88 with Lan Airlines, $307 with American airlines, and Delta Airlines would cost $228.28. Like all carriers, Delta Airlines offers many different flights to many different countries throughout the world, but what gives Delta Airlines another distinct advantage over competition is majority of the time when Delta Airlines is forming its schedule it will either try to depart 15 minutes earlier, or arrive at its destination 15 minutes earlier over its competitors. There are many significant advantages within Delta Airlines today and some that are a strong point within Delta itself are many long-term advantages over its competition. Delta Airlines has started to offer wi-fi service for in-flight passengers as well as on-board shopping as well as Delta on Demand and other features in the economy class flight, for first class passengers it offers the same as economy class but more comfy pillows, and blankets, free cocktails, and on the more pricey business-elite class its offers flat bed seats as provided on the Delta Airlines website. Another long-term advantage of Delta Airlines is its worldwide route system which Delta is codeshared with many airlines in North America such as Northwest Airlines, Continental Airlines, Alaska Airlines for flights from Seattle to Alaska, Aero- Mexico for trans-border services as well and domestic Mexico services, and Air Jamaica for service for flights between Jamaica and the U.S. Delta Airlines codeshare partners worldwide include Air-France for flights to Paris, Europe, Middle East, and Africa, Alitalia Airlines for service to Europe via Italy, Air-Japan for service via Transpacific such as Japan, and China, Avianca airlines for Colombia domestic services and Czech Airlines for service from Prague to Eastern Europe. Incorporating the BCG Matrix, Delta Airlines has many so-called Stars within its company for example its Worldwide Route System, Pricing, and its current fleet of over 449 different aircrafts, but there are also many other Stars within Delta Airlines such as it has partial ownership in both Orbitz and Worldspan websites when purchasing tickets online and Delta also offers a 3-5% discount for purchasing tickets online and 2% discount for check-in using self service kiosks. Compare to other airlines Delta airlines is best airlines and also, Delta gives better packages and other requirements. Delta Air Lines, Inc. is the third largest air carrier in the United States and the largest U.S. carrier serving Europe. Its route network serves 317 destinations in 55 countries. Its domestic network operates around a hub system at airports in Atlanta, Cincinnati, New York, and Salt Lake City. The Delta Shuttle serves business travelers flying between New York City, Boston, and Washington, D.C. (and other continental airlines. The company has a strong network infrastructure enables it to gain access to key market as well as enhance the quality of its delivery services. However even though delta airlines may seem to many as the dominant airline, there are many flaws within Delta Airlines itself. Some of these flaws are very minor while some affect Delta Airlines drastically. It is safe to say that no airline is without flaws and some of these flaws include high maintenance cost. Some examples of opportunities to Delta Airlines include internal as well as external factors. The rising fuel price could have a direct impact in the companys margins. Though almost all carriers are expected to post negative earnings in 2009, however it is the most successful low cost carrier in the U.S. has maintained continued profitability for the last 30 years even during periods of industry downturns mainly due to its strong fuel hedging strategies. Low-cost airlines are expected to get a higher share of revenue in the future, which will see structural changes in the industry and consolidation as a result of competitive pressures. I think anyone will agree that wherever you are entertainment matters. Think about ità ¢Ã¢â€š ¬Ã‚ ¦consider the number of movies youve seen, the countless hours of television youve watched, the thousands of songs youve downloaded and the video games youve played. (Maria. F. 2008). The world would be a seriously boring place without entertainment. Im not sure how many of you have had a chance to fly on one of our aircraft equipped with the Delta on Demand digital entertainment system, but if you have then you know what a huge difference it makes to have a ton of stuff to watch on your own personal screen. Weve got satellite TV, movies, HBO, 2,500 MP3s and games all on demand (Babb, C.2007). Some International flight have long been cash cows according to the BCG Matrix, but some have become burdens to be unloaded as quickly as possibly as business travelers cut back, taking with them the high-end fares that subsidize tourist-friendly discounts. In Delta Airline industry the passenger traffic in largest Asian carrier by revenue, have been battered by a drop in passenger traffic because of the global economic crisis. Almost other airlines have played an immense feat, juggling both the legacy and low-cost carrier segment with unwavering commitment in going through the test of times during the last seven years and especially through 2008. The year 2007 was a year of regaining profitability for the airline industry after the uphill struggle of cutting off redundant infrastructure and going through various mergers and acquisitions and recovering from the post 9/11 downturn in volume of passenger air traffic. The exponential surge in fuel price and present volatility in financial sectors have significantly affected the aerospace industry as a whole. (Zack E). Delta Airline corp. will be able to rationalize and offer efficient services with gradual freedom to operate in open skies if governments look to deregulation as a way to pro mote the industry as a whole. The previous drop of 50 percent in airline share prices might just reach their initial levels, post all the merger and infrastructure cutbacks by early 2009. Delta airline prices of air tickets globally will have come down to initial levels by end of 2008. On a positive note, the Asia Pacific players will not face any loss for 2009 and might even be left with few cents in the pocket. The market will still see reasonable growth in Low Cost Carrier passenger traffic within Asia Pacific and even in the long haul segment. Delta Airlines 6 Despite the worst economic recession in our lifetime, the fundamental strength of Deltas business allowed us to deliver breakeven results this quarter, excluding fuel hedge losses and special items. These results would not be possible without the hard work of all Delta employees they are running a great airline while executing a seamless integration in the midst of this very difficult economic environment. We remain focused on making disciplined decisions about capacity, costs and capital, achieving merger synergies and finding new sources of revenue. Delta airlines reported that a $794 million first-quarter net loss, or $0.96 per diluted share. Delta cited slower demand for travel brought on by the current recession as reason for the loss. On the cargo side of the business, cargo revenue declined 44 percent or $146 million during the first quarter. Again reasons for the decrease were attributed to the current global recession, decline in fuel surcharge revenue, and decreased demand for air cargo services. Delta travelers have lately been complaining more often about frequent-flier programs, namely the lack of award seats on desirable flights, escalating fees for ostensibly free tickets and quicker expiration dates for miles. Airlines counter that they are giving away more awards than ever, despite generally fuller planes, and that most programs allow members to book any open seat on any flight, albeit in exchange for more. We at Delta and as an industry cannot continue to have customers earn a significantly greater number of miles year after year without providing customers some flexibility in ways to use those miles, Airlines are also offering more ways for members to use their miles, like bidding for things like Broadway tickets at online auctions, trading miles for merchandise or using a combination of cash and Miles for air travel. (Susan S, 2008) While most carriers have customarily been tight-lipped about how much they earn from these programs, more details are starting to emerge. United reported revenue of $800 million last year from selling miles, while Qantas earned $218 million in the last half of 2007 from mileage sales to third parties. (Susan S, 2008) These are some very important aspects to keep in mind when you look at the strong points in Delta Airlines as well as the weak points in Delta airlines, but then again there are many other factors that affect Delta Airlines. One example is threats, such as competition, and the main aspect of supply and demand. Delta Airlines 7 One threat Delta Airlines faces vs. US Airways on-time departure performance. US Airways has an average of 95% on time departures vs. a 93% from Delta. At arrival performances both are at the same percentage, 94%. US Airways does not exceed Deltas workforce (employees) however, they have close to 32,151 total employees. US Airways only serves 25 countries and 196 destinations, 41 international and 155 domestic. Their fleet is the closest they get to ours (Delta), they possess 600+ aircraft. Delta surpasses US Airways daily flights by almost 5 times, they only have 3,043 daily flights. Delta has superior advantage over US Airways, Delta was established on 1924, US Airways was established 1939. Delta traces its roots back to 1924, when Huff Daland Dusters was founded as the worlds first aerial crop dusting organization (Delta, 2009). We have several airline accidents, through our history. These accidents have resulted in fatal accidents. Is a threat, because whenever a customer looks a t our flying history that may incline them to look for another airline. One remarkable accident happened on August 2nd 1985, flight departed from Fort Lauderdale, Florida bound Los Angeles Intl airport, the aircraft crashed with only 27 survivors out of the 163 people on board (Leo Beber, 2009 ). The factor for this accident as per NTSB (National Transportation Safety Board) was microburst induced wind shear. One of the ethical threats against US Airways is airline quality and passenger satisfaction. Delta is on the number 10th place and US Airways is on 8th (Airline Quality Rankings, 2008). This means that Delta Airlines is not keeping up with the on-time performance, customer service, baggage handling and/or bumping people around due to overbooking. For this year (2009), Delta airlines only rose its customer service by 6.7 percent, while US Airways rose a 9.3 percent. That is not so good news for Delta airlines, we need to improve our customer service, may be a way of doing so would be giving our Delta representatives weekly training, in order to rise our customer service satisfaction. Customer satisfaction is vital to the administration because if customers are not well satisfied, we will lose customers and that would make a big impact in our economic status. A major exterior factor that every single airline faces today is terrorism. One of Deltas biggest threats are bomb and highjack threats. This gives Delta Airlines, a disadvantage and bad reputation, Why and how it that? Well, most passengers or for the most part, the public does not know or may think that every airline has its own security. Therefore customers may think our security system is incompatible and unreliable. Truth is, no airline has its own security, airports Delta Airlines 8 Offer and provide the security system for the whole entire airport. But people may fail to see that or in other cases even get scared on flying with Delta Airlines just because of the terrorist threats Delta has faced throughout its history. For example; the latest threat was on a flight making its final decent into LAX, Airport in Los Angeles, January 09. Individual was yelling out he had a bomb. Passengers actually tackled the individual immediately without hesitation. At the end guy never really had a bomb, just to show you bomb threat or highjack threats are out of ones hand. The Port Authority of NY NJ has TSA personnel at La Guardia, JFK and Newark. TSA do screening on luggage, metal detectors for individuals, etc. checkpoints are operated by Transportation Security Administration, the checkpoints are there to make sure that terrorists cant bring anything aboard the plane that would enable them to take it over or destroy it (TSA, Travel Assistannt-2009) Terrorist threat is a f actor that no one has power on stopping it. Only thing we are able on doing is providing with the latest and sophisticated equipment to detect any hazardous threats that put the airport, aircraft and of course passengers life in jeopardy. Predatory pricing is one of the most competitive threats between airlines and other businesses. There is no specific price rate, due to seasonal flights, due to competitions. Airlines must keep their prices as close as possible to each others. In some cases new airlines may go out of business real quick if senior airlines decide to lower their prices just to keep the customers. When this senior airlines decide to lower their prices than average, one fact is that they losing money just trying to keep customers. Seasonal flights are a very competitive battle between airlines trying to catch as many customers as possible by giving great deal at cheaper prices as possible and as profitable as well. Seasonal flights can also stress an airlines structure due to competition. The Big Six airlines United, US Airways, American, Northwest, Continental and Delta have divided the country into local fiefdoms centered around fortress hubs (Leah Platt, 2001) Advertising the airline is a very important thing all airlines must do. From personal opinion, I always see T.V. advertising commercials of Delta Airlines. This is a factor some airlines fail to realize. Delta airlines is very well known thanks to its advertising on TV, radio and internet. Few airlines that are a threat to us just for the fact that they advertise as much as we do (Delta) are Continental, Jet Blue, American Airlines. Those are the most advertised on television. For some reason US airways doesnt advertise as much. This is a threat as well, because if an airline wants customers, it needs to put it out where the public sees it. Other airlines copying over a successful structured airline is a threat. For Delta Airlines 9 instance, if Delta decides to advertise on TV, radio, internet, newspapers, magazines, put lower prices, offer great deals and the rest of the airlines decides to do the same. That puts us in a spot where we have to improve our current structure. Every day, in newspapers across the country, airlines advertise flights at attractive and competitive prices. Every day, in newspapers across the country, airlines advertise flights at attractive and competitive prices (Public Interest Advocacy Centre, 2003). Overall, an airline biggest threat is the rising of fuel prices. Delta as well as other airlines, add a surcharge to the base price of the route its been flown. In some cases airlines struggle to set a price on a route due to the up and down of the fuel prices. Luckily, as of now (2009) fuel is not as high as previous times. It affects the customers when fuel prices are sky high, because an airline must raise its prices in order to keep the profits. Several airlines offer the same route and one has lower price tickets, like Southwest and Delta. Both Southwest and Delta charge $148 for L.A to Salt Lake route. But US Airways, which like Southwest, is a lower-cost airline, has less invested in the L.A. to Salt Lake route; for this airline, the route is a simple connecting flight, so it doesnt mind tacking on a $50 surcharge to its $148 base price à ¢Ã¢â€š ¬Ã‚ ¦ Southwest, true to its lower-cost carrier status, doesnt have a fuel surcharge. Delta often adds a fuel surcharge, but knowing that Los Angeles to Salt Lake is a very competitive nonstop Southwest route, the legacy carrier eschews the surcharge in this instance, to stay competitive (Rick Seaney, 2008) Last but not least, no company is without its weakness. Delta Airlines has established its dominance in the aviation industry as one of the best airlines in the world today, but being the best doesnt necessarily mean Delta Airlines doesnt have its own drawbacks. This report examines Delta Air Lines Weaknesses, Inc.s key business structure and operations, history and products, and it provides summary analysis of key revenue lines and strategy. Use this report to understand the internal and external factors that affect Delta Air Lines, Inc.s performance in achieving its business goals. After eighty years of success history , On September 14 2005, Delta files for reorganization under Chapter 11 of the U.S. Bankruptcy Code. Northwest Airlines files for bankruptcy on the same day.After the bankruptcy, Delta spent millions to rebuild morale, flying in many of its 47,000 employees for a series of events that were equal parts team-building and tent revival. And Delta convinced creditors to cede 15% ownership to employees. They saw the importance Delta Airlines 10 of having the pilots and employees on board to unlocking the synergies of the deal, says Delta CEO Richard H. Anderson, a board member at the time who got the top job in August 2007. It was equally important for the employees to know that we followed through on everything we promised. Delta Air Lines plunged into bankruptcy in September 2005, marking the culmination of more than a decade of management missteps made largely out of hubris. The Southeastern airline allowed itself to go through many of the stages of decline outlined in Jim Collins new book. Its sense of infallibility helped foster an undisciplined pursuit of practically every new jumbo jet that aircraft manufacturers rolled out, forcing it to fly large planes even on one-hour routes. Add to that a distinct denial of the increasingly grim realities of the airline business, exemplified by the errors made earlier this decade by then-Chief Executive Leo F. Mullin. He launched the trendy Song discount airline, which fizzled amid high costs and stiff competition from JetBlue Airways. Worse, Mullin negotiated a 2001 labor deal that paid top pilots a record-shattering $300,000 a year. Management always had to have the biggest and the best, recalls a former exec. It was the Delta way. That strategy helped the Atlanta-based carrier rack up billions in losses, pushing it into bankruptcy. And management was so slow to accept its humbling fate that one bankruptcy judge told executives: I have not heard anything that I will say remotely impressed me that you have the money, the talent, or the thought that you could successfully reorganize in this case. Admits President Ed H. Bastian: There were periods when Delta could have been just 24 hours from disappearing. If the pilots had walked out, Im not sure we could have pulled through. Delta Airlines 12 Deltas people issues are best exemplified by a specific person, Leo Mullin, named CEO in 1997. A highly-publicized executive compensation scandal marred the trust between management and the rank and file. Delta filed for bankruptcy less than 18 months after he abruptly retired. Certain actions by Delta have not endeared the company to its employees. Massive layoffs in 2004 continued through 2005 and 2006 and have led to messy court actions. Employees and pilots have picketed airports. Recently the bankruptcy court terminated their pilot defined benefit plan. Delta also had a highly-publicized conflict with an employee develop into a court action when they fired flight attendant Ellen Simonetti (aka Queen of the Sky) who had become a well-known blogger. Delta has spent a lot of valuable time and resources in answer to low-cost fare competitors in the U.S. such as JetBlue and Southwest. Like a large 18-wheel truck trying to follow a motorcycle around town, this has been an awkward waste of energy. à ¢Ã¢â€š ¬Ã‚ ¢ Delta Express was started in 1996. Delta Express was not successful for two reasons. First, the fares were not as low as JetBlue or Southwest, and secondly, there was a perception problem since this was a deviation from Deltas image. Delta President Fred Reid We really found out that customers want to see something distinctive. We still found that people had this edge of skepticism about it that (Delta Express) was just part of Delta. . . . This is truly different. à ¢Ã¢â€š ¬Ã‚ ¢ Song followed in 2003. The business model was that it was cheaper to use larger planes if they were full. 757s are cheaper to operate than small planes if all the seats are filled.They upgraded the seats to leather and encouraged the staff to be friendlier. Passengers had a better experience on Song (the low-cost carrier) than on Deltas main operation. Delta Airlines 12 à ¢Ã¢â€š ¬Ã‚ ¢ Delta Shuttle was started in 1991 with the purchase of used Pan Am aircraft and continues today. The Delta Shuttles fly only between limited east-coast city pairs. à ¢Ã¢â€š ¬Ã‚ ¢ Delta Connections is a current subsidiary. Flights are flown by SkyWest, based out of St. George, Utah using Delta Connections branded Canada Regional Jets. Their website shows only airplanes in Delta Connections livery. These planes dont allow full-sized carry-on luggage; anything bigger than a laptop computer needs to be checked through the regular baggage claim or checked planeside. None of these attempts at a low-fare subsidiary have been entirely successful, and have detracted from rather than contributed to Deltas overall success as an airline. Presenting these multiple faces is confusing to the flying public.These repeated attempts to enter the low-fare market detract a significant amount of focus and resources from what Delta does best. In This Bird Wont Fly, The Travel Insider blog (in 2002 and updated in May 2006) calls this a Futile Act of Self-Cannibalism, indicating that the low-cost options have actually been competing against the main Delta service; and may have made its shortcomings more apparent. The most important part of the progress and survival of an airlines customer service Is listening to opinions and complaints from the customers, the airline can reinforce the weak spots. then reviews a inappropriate customer service ends up the image of the airline publicly. Some Complaints From Passengers Of Delta Airlines Sharlyn of Atlanta, GA July 30, 2009, I had a 4 1/2 hour flight from ATL to SFO on a 767 aircraft. I called the flight attendant using the help button on the computer screen to inform her that my overhead light would not come on. The flight attendant told me she would rebut my computer so I could use the overhead light and once she did, the light still did not come on. I told her I needed to use the overhead light to read business materials, etc. for a meeting and throughout the entire flight leaving at 21:15 pm (EST) to 23:30 pm (PST), I could not read over my business materials. The flight was not full, yet the flight attendant did not move me to another seat so I could read. I had eye surgery for a retina problem and had to strain my eyes in the dark, because the flight attendant refused to move me. This is very unacceptable considering that I have been a Delta Skymiles member since 1995. Lindsay of Los Angeles, CA July 20, 2009, We arrived an hour before our flight, checked-in using the self service kiosk, paid for an additional bag, and got in line to drop it off. The line was long and personnel continued to take those who were late and cut them in front of us. I told the stewardess that we ourselves might need to get to the front of the line and were likely later than those she was allowing to cut in front of us. She refused to listen to me and kept me in line. When we arrived at the counter the woman did not want to let us check our bag because it was less than 30min. before the flight. We asked to speak to her supervisor. She moved as slowly as possible and it took another 10min for her to actually take our bag which she finally had to do because we had already paid. When we got to the gate the plane was still there but they would not let us on as the gate had closed. I dont understand how they could hold us in line, and allow other people to cut in front of us because they may miss their flight, not do the same for us, and then not take responsibility when we missed our flight because of this. Usha of Finksburg, MD July 15, 2009, my husband, daughter and I went to Seoul in June 19th and scheduled to return to Baltimore on June 27th, so my daughter can fly to Chicago on 28th. But when we arrived at Atlanta arougn6:40, the flight stood on runway for about 2 hours because of gate issues. We all missed our flight and delta do not have another flight until next morning at 9:00, so my daughter missed her scheduled flight to Chicago and we have to pay full fare for the after noon flight ( which was about 250. They gave us a hotel which was so crappy, it stunk. Nathan of Hof Hacarmel, CA July 10, 2009, I must congratulate Delta airlines for being the first paperless fleet Ive had the discomfort of flying with. My flight DL87 leaving Tel Aviv, July 2, 2009, had reached a bit more than the halfway point when the hand towels, tissues and TOILET PAPER (!) all ran out in all four toilets. I walked to the rear of the plane and informed the service crew of the problem. They were woken out of the obvious stupor: Thank you sir for informing us. On of the lovely marched over the to toilette area with a hand full of paper towels, and, I assume, inserted them into the correct receptacle. The hygienic for a population of some 250 men, women and children was despicable and at best reprehensible. We have decided never again to fly Delta. Less than four years after it was left on life support, Delta is now the picture of health. Thanks to a management overhaul, a rigorous shift towards more profitable international routes, aggres

Fenstads Mother :: essays papers

Fenstads Mother In Fenstad’s Mother, by Charles Baxter, character is a very essential element to the story. The main character, Harry Fenstad, is a complicated person, but it is his mother, Mrs. Clara Fenstad, who I feel is a more important and complex person. In this brief paper, I will explain why it is my opinion that both of these characters play a crucial role in the story by complementing and developing each other’s character. Fenstad career is a brochure writer, but he also teaches an extension English-composition class at the downtown campus of the state university. He attends church regularly, and his passion is ice skating. I know that these may seem like simple ways to describe a character I have referred to as complicated, but there is so much more that lies beneath these plain descriptions. Fenstad says that he likes to teach because â€Å"he liked teaching strangers and because he enjoyed the sense of hope that classrooms held for him† (page 117). Harry seems to be a very distant person in that he likes to be around people who do not really know him. He would much rather be an observer than a very active participant. When he goes ice skating in the beginning of the story, there are a lot of people who are skating, but he can blend right in. He hs a few friends, but they are very similar to Fenstad. They like the same things and have the same attitudes about life. Fenstad does not want to seem to deviate from his own normal way of life. Fenstad’s mother, Clara, is a character quite opposite from her son. She is older and does not get out of her house much. She used to be very active in politics and loves to be around people. She has a kindness and generosity that instantly attracts other people. When she begins to visit Fenstad’s logic class, the students seem to be more interested in what she has to say than in what Fenstad is trying to teach. Mrs. Fenstad is aware and understands her own magnetism and tries not to take too much attention away from her son. The two characters help each other develop throughout the story. Fenstad is a person who is very reluctant to change, whereas his mother is an individual whose mind is always open to new possibilities. It did not surprise me that Mrs.

Analyzing White America Essay

After viewing â€Å"Analyzing White America† by Paul Mooney, I was initially taken aback by the content. I never expected the rawness that Mooney brought to the stage and he hit the ground running with such a tone without looking back. A lot of the material made me laugh or at the very least smile because i found it to be identifiable with my own life and some of the surroundings that I was brought up in. The part that I found most amusing was Mooney’s suggestion that white people were happier before slavery was abolished. I believe racism is very much present in today’s world. When I was growing up, I can recall plenty of neighborhoods in my hometown that were considered â€Å"white† or even â€Å"black† for that matter. In these neighborhoods, if you were not from that part of town, you were not considered welcomed there. Any parts of the film that I did not laugh at, there was no particular reason other than I simply was not amused by the material because there were not any parts that I found personally offensive. I feel as though the word â€Å"nigger† is so controversial solely because of it’s history and the origin of it’s meaning. This word was meant to degrade and disparage African Americans when it was originated.Today, people use the term in a different context. The new meaning is one of affection but with it’s use comes this unwritten rule that white people are prohibited from saying it. I never could wrap my mind fully around the idea that I can say the word â€Å"nigga† in reference to a friend of mine but a white kid was not allowed to use it, in the same context, all because we are of different races. In my opinion, it’s not right for either myself or a white person to use the word in any context. In today’s society, everything is just as much about race as it was in the days of slavery. The only difference between now and then is that openly addressing the issues that we, as a culture, all have with race is socially unacceptable. Mooney’s antics on stage were not without warrant. He recognizes that racism is still a major issue and he chooses to address it differently than the average person. Paul’s words are not meant to slander or belittle any one race, religion, or ethnice group, but instead he wants to make his audience to expand their minds and think about what it is he is really saying. Granted, his demeanor is controversial, I believe he achieves just that.

Education and Lifelong Learning Essay

1. Understand own role and responsibilities in the lifelong learning. (1.1) Having been requested to produce a brief on my roles in teaching and professional values whist teaching in this role. I have to deal with variety of personnel from different ability groups and cultures. I often have to deal with ever changing legislation such as the Joint Service Publications (JSP’s) regarding subjects taught at the training wing, as well as the JSP’s we have to work in line with the Royal logistic Corps Training and Development Team (TDT) which gives up to date changes regarding our codes of practice. some of my roles in teaching the CLM courses are teaching Military Discipline which gets updated regularly from the Army Act 2006, my other key area is Health & Safety which is governed by not only the Health and Safety at work Act 1974 (HASWA) but has its own JSP for the Ministry of Defence (MOD). (1.2) As with any organisation the MOD must comply with the Equality Act 2006, as for my role in promoting Equality and valuing Diversity as mentioned earlier the Royal Logistic Corps has a very versatile group with personnel from all over the commonwealth and also having many different religions. We adapt our lessons and exercises in line with the needs of personnel who may require a different learning style than that being used with extra time given to anyone that may have dyslexia or any other learning difficulty, if a soldier requires time off for religious beliefs they will be given extra tuition for the teaching periods missed, concessions will also be made if a soldier wears headdress as part of their religion with time given before and after an event such as firing on a range where they must wear a helmet for safety reasons. Before all students arrive at the training wing they must be at a set standard as directed by the RLC which will include being at the right basic skills level for the course and at the right fitness level they are also required to carry out an initial assessment on the first day of the course to see what standard the students are at, if the student gets low marks on some of the subjects covered they might be placed as an at risk student which means they may require additional tuition during the course but this information is kept between the instructors and the student involved with constant updates being given throughout the course. Whilst the training sessions are laid down the instructors will adapt the lesson so the students understand the subject by involving them in group discussions and are encouraged to ask any questions throughout the lessons. (1.3) In my role as an instructor I am responsible for the day to day running of the training wing and am solely responsible for certain lessons such as Military Discipline, Health & Safety and Tactics which involves keeping up to date with all the relevant legislation and the upkeep of the classrooms. I also coach and mentor the Junior Non Commissioned Officers in all the CLM lessons which involves evaluating them during lessons to ensure the subjects are being taught correctly and in line with the RLC’s policy. (1.4) In my role regarding identifying and meeting the needs of the learners I take great care in seeing what sort of standard they are at when they first arrive on the courses by interviewing each student after they have carried out their initial assessments and asking them if they require any additional support during the course and what expectations that they may have regarding me as there instructor. If I feel that the student is going to struggle as their assessments were not up to the standards required during the course they are informed that they are an at risk student but does not affect them in any way if there standard improves and will be given regular evaluations and updates on their performance. 2. Understanding the relationship between teachers and other professionals in lifelong learning. (2.1) Some of the boundaries I face as an instructor in the Military are maintaining a professional relationship due to other instructors having a different outlook on a subject or not doing enough research, at times the Military seem to want a subject taught even if the instructor is not qualified which puts more demands on them. (2.2)Some of the areas of referral we use for the learners are met by having all the correct equipment available during any period of teaching with no time restrictions placed, all learners are given clear guidelines and targets that will need to be met. (2.3)In my role I have certain responsibilities regarding the relationship with other members of the training team and also do all correspondence with other outside agencies that are with our evaluating area such as keeping all internal evaluations are kept up to date with the current policies and keep are lessons up to date and accurate. I am also responsible for maintaining and evaluating all learner feedback and amending lessons that the students feel need changing this is a long process as I need lessons checked by the Training and development team before I can use them. 3.Understand own responsibilities for maintaining a safe and supportive learning environment. (3.1)When maintaining a safe and supportive learning environment this will ultimately depend on the type of lesson being taught but classroom layouts will change depending on the needs of the learners, all lessons are kept short or are broken down so the learners have regular breaks so not to lose concentration. We also do a lot of interacting within the groups to make the learner feel that are giving input to the lessons. In regards to the Health & safety of the learners all classrooms are laid out as per the HSE’s guidelines with all lighting, seating and blackout blinds fitted all classrooms have fixed projectors and whiteboards for interaction with mobile whiteboards for learners when they are broken down into smaller groups. A brief is given at the start of each course to ensure the learner understands that the instructors are to help and should be approached if they feel something is wrong. (3.2)To promote appropriate behaviour and respect for others I impose certain ground rules at the start of each course so the learners understand what is expected of them during the course. They are brief on all Health & Safety regulations what to do and were to go in case of a fire, that no anti-social behaviour or offensive language will be tolerated and they must be punctual so not to waste the teacher’s time or the other learner’s time and to ensure they don’t interrupt during the lesson if someone else is speaking. They are briefed on classroom etiquette by ensuring the classrooms are left clean and tidy at all times and all mobile phone are turned off our on silent unless a learned has an important call to make then they are asked to leave the room. All learners are briefed to have the upper most respect for all other learners and teachers throughout the course.